Privacy Policy

Last updated: 28 August 2026

This Privacy Policy explains how Rescube (“Rescube”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you use our websites, online store, meal-plan services, and our mobile applications on Google Play and the Apple App Store (together, the “Services”).

This policy applies to:

  • https://rescube.ae
  • https://rescube.food and related Rescube domains
  • The Rescube mobile app for Android and iOS
  • Customer accounts, meal plans / subscriptions, orders, delivery tracking, gift cards, and related customer support

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Controller / operator: Rescube, operating in the United Arab Emirates.
Privacy contact: support@rescube.food
Phone: +971 58 536 6931
Website: https://rescube.ae

1. Information we collect

The information we collect depends on how you use the Services (website, app, checkout, meal plan, or support).

1.1 Information you provide

  • Identity and contact data: name, email address, phone number, delivery and billing address
  • Account data: login credentials, account preferences, saved addresses
  • Order and subscription data: meals selected, box size, delivery frequency, order history, subscription status (including skip / pause / cancel actions)
  • Payment-related data: payment confirmation and limited billing details. Full card numbers are processed by our payment providers (for example Shopify Payments and other checkout providers such as Tabby or Tamara where available). We do not store full card numbers on our servers
  • Support communications: messages, emails, call notes, and attachments you send us
  • Marketing preferences: newsletter signup and consent choices

1.2 Information collected automatically

  • Device and app data: device type, operating system, app version, language, time zone, and similar technical identifiers
  • Usage data: pages or screens viewed, buttons tapped, session activity, referral source, and approximate interaction timing
  • Log and diagnostics data: IP address, crash logs, performance data, and security logs
  • Cookies and similar technologies on the website (see Section 6)

1.3 Information from third parties

  • Shopify (store platform)
  • Subscription / meal-plan providers (for example Appstle)
  • Payment, shipping, and delivery partners
  • Analytics and advertising partners (for example Google, Meta / Facebook), where enabled
  • Customer messaging / CRM tools (for example Klaviyo, WhatsApp / messaging tools), where enabled

We do not knowingly collect precise GPS location unless you grant a location permission for a feature that needs it (for example delivery-related features). Approximate location may be inferred from IP address for security, fraud prevention, localization, and analytics.

2. How we use personal information

  • Provide, operate, and improve the website, app, checkout, meal plans, and delivery
  • Create and manage accounts; process orders, payments, refunds, and subscriptions
  • Send transactional messages (order updates, delivery notices, subscription reminders)
  • Provide customer support and respond to requests
  • Personalize content and offers, with consent where required
  • Send marketing communications where permitted (you can opt out anytime)
  • Detect, prevent, and investigate fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our terms
  • Analyze performance of the Services (including app crash reporting and usage analytics)

3. Mobile applications (Google Play and Apple App Store)

This Privacy Policy covers the Rescube mobile applications available on Google Play and the Apple App Store. Depending on the features you use and the permissions you grant, the app may process:

  • Account and profile information
  • Order, subscription, and delivery information
  • Device identifiers and app diagnostics
  • Push notification tokens (if you enable notifications)
  • Camera or photo library access only if you choose a feature that needs it (for example uploading an image) — we do not require camera access for basic browsing/ordering
  • Approximate network location / IP-derived location for localization and security

You can control many permissions in your device settings (Android Settings or iOS Settings). Denying a permission may limit related features, but core browsing may still work.

App Store / Play disclosures: our in-app privacy disclosures and Google Play Data safety / Apple App Privacy answers are intended to match this policy. If they ever conflict, contact us and we will correct the inconsistency.

4. How we share information

We share personal information only as needed to run the Services, including with:

  • Service providers / processors: hosting, storefront (Shopify), subscriptions, payments, shipping/fulfillment, customer support, email/SMS/WhatsApp messaging, analytics, crash reporting, and cloud infrastructure
  • Advertising and measurement partners: to measure campaigns and show relevant ads, where enabled and permitted
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets
  • Legal / safety: when required by law, or to protect Rescube, our users, or others

We do not sell your personal information for money. Some analytics/advertising tools may process data for advertising or measurement in ways that certain laws treat as “sharing” or “sale” — where those laws apply, you may have opt-out rights (see Section 8).

5. Payments

Payments are processed by third-party payment providers. Those providers handle sensitive payment credentials under their own security and privacy practices. We receive payment status and limited billing information needed for order fulfillment, refunds, and accounting.

6. Cookies, pixels, and similar technologies

Our website uses cookies and similar technologies to run the store, remember preferences, keep you signed in, measure performance, and (where enabled) support marketing. For Shopify-related cookies, see Shopify’s cookie policy. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including to:

  • Provide the Services and maintain your account or subscription history
  • Meet legal, tax, accounting, and dispute-resolution requirements
  • Maintain security and prevent fraud

When information is no longer needed, we delete or anonymize it where reasonably possible.

8. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, email support@rescube.food with the subject line “Privacy Request”. We may need to verify your identity before fulfilling a request.

Marketing opt-out: use the unsubscribe link in emails, or contact us. Transactional messages related to orders or your account may still be sent.

9. Account and data deletion (Google Play / Apple requirement)

If you have a Rescube account, you can request deletion of your account and associated personal data.

How to request deletion:

  1. Email support@rescube.food from the email address on your account, with subject “Delete my Rescube account”, or
  2. Use our web form/page: https://rescube.ae/pages/delete-account, or
  3. Use any in-app account deletion option if available in your app version

After we verify your request, we will delete or anonymize personal data associated with your account, except information we must keep for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes (for example completed order records required by law). Active subscriptions may need to be cancelled as part of deletion. We aim to complete deletion requests within 30 days (sooner where required by law).

10. Children’s privacy

The Services are not directed to children under 16 (or the minimum age required in your country), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact support@rescube.food and we will take appropriate steps to delete it.

11. Security

We use administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (HTTPS/TLS) for our websites and apps where applicable. No method of transmission or storage is 100% secure. Please use a strong unique password and protect your account credentials.

12. International transfers

We operate in the UAE and may process information in other countries where our service providers operate (including countries outside your country of residence). Where required, we use appropriate safeguards for cross-border transfers.

13. Third-party links and services

The Services may link to third-party sites or services (payment providers, social media, app stores). Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may also be communicated by email or in-app notice where appropriate. Continued use of the Services after an update means you acknowledge the revised policy.

15. Contact us

Questions about this Privacy Policy or our data practices:

This page is publicly available without login at https://rescube.ae/pages/privacy-policy.