Terms of Service

Terms of Service

Last updated: 28 August 2026

These Terms of Service (“Terms”) govern your use of Rescube websites (including rescube.ae and rescube.food), our meal-plan services, and our mobile applications on Google Play and the Apple App Store (the “Services”). By accessing or using the Services, you agree to these Terms.

1. Who we are

The Services are operated by Rescube in the United Arab Emirates. Contact: support@rescube.food · +971 58 536 6931.

2. Eligibility

You must be at least 18 years old (or the age of majority in your place of residence) to place orders or create an account. You are responsible for providing accurate account and delivery information.

3. Products and availability

Rescube sells chef-crafted frozen meals and related products for delivery in the UAE (and other areas we may support from time to time). Product descriptions, nutrition information, pricing, and availability may change. Images are illustrative. Pre-order items ship according to the stated delivery window.

4. Orders, pricing, and payment

By placing an order you offer to buy the selected products at the listed prices (including applicable taxes and shipping shown at checkout). Payment is processed by third-party payment providers. We may refuse or cancel an order in cases of suspected fraud, pricing errors, stock issues, or delivery constraints, and will refund amounts paid for cancelled items where required.

5. Meal plans and subscriptions

If you subscribe to a meal plan, you authorize recurring charges according to the frequency and pricing shown at signup (and any free-meal or promotional terms then disclosed). You may skip, pause, or cancel according to the options available in your customer portal / app before the cutoff for the next delivery. Failure to skip before cutoff may result in the next box being prepared and charged.

6. Delivery

Delivery times are estimates. You are responsible for providing a complete and accessible delivery address and for receiving frozen goods promptly. Risk of loss passes on delivery according to the carrier’s confirmation, except where mandatory consumer law says otherwise.

7. Allergens and health

Meals may contain or be prepared around allergens (including gluten, dairy, nuts, soy, eggs, shellfish, and others). Always read product labels and descriptions. Rescube meals are not medical advice. Consult a professional for dietary or medical needs.

8. Returns and refunds

Because products are perishable/frozen food, returns may be limited. If your order arrives damaged, thawed, incorrect, or otherwise defective, contact support@rescube.food promptly with your order number and photos where helpful. We will assess a replacement or refund in line with our customer guarantee and applicable UAE consumer law.

9. Accounts and acceptable use

Keep your login credentials confidential. Do not misuse the Services (including fraud, scraping, interfering with security, or violating law). We may suspend accounts that violate these Terms.

10. Intellectual property

All Rescube branding, content, recipes presentation, and software in the Services are owned by Rescube or our licensors. You may not copy or exploit them without permission.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy. Account deletion instructions are at Delete account.

12. App stores

If you download our app from Google Play or the Apple App Store, additional store terms may apply between you and Google/Apple. Rescube, not the store operator, is responsible for the app and these Terms to the extent permitted by law.

13. Disclaimers and limitation of liability

The Services are provided on an “as available” basis. To the maximum extent permitted by law, Rescube is not liable for indirect, incidental, or consequential damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including mandatory consumer protections in the UAE).

14. Changes

We may update these Terms by posting a revised version on this page. Continued use after changes means you accept the updated Terms.

15. Contact

Questions: support@rescube.food · +971 58 536 6931 · https://rescube.ae