Refund policy

We want every Rescube dinner to be one you would order again. This policy explains what happens if something is not right.

Our taste guarantee

If you do not love your first Rescube order, we refund it in full. No need to send anything back and no forms to fill in.

• Message us within 30 days of delivery at support@rescube.food or on WhatsApp at +971 58 536 6931 with your order number.
• The guarantee covers your first order with us, whether that is a meal plan box, a one-time box or a bundle bought on rescube.ae.
• It applies once per customer and household.

Damaged, thawed or wrong items

Please check your box when it arrives. If a meal arrives damaged or thawed, or you received the wrong meal, send us a photo within 24 hours of delivery and we will replace it on your next delivery or refund it, whichever you prefer.

Returns

For food safety we cannot take frozen food back once it has been delivered. You never need to return a meal to get a refund under this policy.

Subscriptions

You can skip, pause, change or cancel your plan at any time from your account, or by messaging us. Changes made before your next billing date apply to that delivery. Once a renewal has been charged and packed, it can only be refunded under the taste guarantee or because something was wrong with it.

How refunds are paid

Refunds go back to the card or payment method you used, for the amount you actually paid after any discount. We process them within 2 working days; your bank usually shows the money within 5 to 10 working days. Orders paid with Tabby or Tamara are refunded through them.

Gift cards

Gift cards cannot be refunded or exchanged for cash, but they never expire.

Questions

Write to support@rescube.food or WhatsApp us at +971 58 536 6931. We reply within one working day.